Promotion of Access to Information Act, 2 of 2000 (PAIA)
1. Introduction
This PAIA Manual is prepared in accordance with the Promotion of Access to Information Act, 2 of 2000 (“PAIA”) and describes how requests for access to records held by New Perspective Studio (Pty) Ltd may be made.
The purpose of this manual is to promote transparency, accountability, and lawful access to information held by private bodies, subject to applicable legislative requirements and limitations.
2. Details of the Private Body
Company Name: New Perspective Studio (Pty) Ltd
Trading Name: New Perspective Design
Website: https://www.newperspectivestudio.co.za
Email: [email protected]
Information Officer: Juan Preuyt
Email: [email protected]
New Perspective Studio (Pty) Ltd operates as a digital agency providing website design, development, hosting, marketing, and related digital services.
3. Guide on How to Use PAIA
A guide on how to make requests for access to information under PAIA is available from the Information Regulator (South Africa).
Requests for access to records must comply with the procedures outlined in PAIA and must be submitted using the prescribed request form.
Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
4. Records Automatically Available
Certain information may be made available without a formal PAIA request, including:
- Public website content
- Marketing and promotional material
- Service descriptions and general business information
Availability of such records is subject to discretion and operational considerations.
5. Categories of Records Held by the Company
The following categories of records are held by New Perspective Studio (Pty) Ltd. Inclusion in this list does not automatically grant access and requests will be evaluated in accordance with PAIA.
5.1 Company and Operational Records
- Company registration records
- Internal policies and procedures
- Service agreements and contracts
- Financial and accounting records
- Supplier and contractor agreements
5.2 Client Records
- Quotations and proposals
- Project documentation
- Website development files
- Correspondence and communications
- Service delivery records
- Hosting and technical service records (where applicable)
5.3 Employee and Human Resource Records
- Employment agreements
- Payroll records
- Internal HR documentation
5.4 Technical and Digital Records
- Website analytics data
- Server and hosting logs (where applicable)
- Security and monitoring records
- System maintenance records
6. Processing of Personal Information (POPIA)
New Perspective Studio (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Personal information may be processed for purposes including:
- Client service delivery
- Communication and support
- Billing and administration
- Website performance monitoring
- Legal and contractual compliance
Further details regarding the processing of personal information are available in the company’s Privacy Policy.
In certain service arrangements, the company may act as an operator on behalf of clients, processing personal information strictly in accordance with client instructions and applicable agreements.
7. Request Procedure for Access to Records
Requests for access to records must:
- Be made in writing using the prescribed PAIA request form (Form 2)
- Provide sufficient detail to identify the requested records
- Be submitted to the Information Officer using the contact details provided above
The company will evaluate requests in accordance with PAIA and may refuse access where permitted by law, including where requests involve confidential, commercial, or third-party information.
8. Fees
Requesters may be required to pay prescribed fees as set out under PAIA regulations. Applicable fees will be communicated where relevant before processing the request.
9. Grounds for Refusal of Access
Access to records may be refused in accordance with PAIA, including but not limited to:
- Protection of personal information of third parties
- Confidential commercial information
- Legally privileged information
- Records required for operational security or legal compliance
10. Availability of this Manual
This PAIA Manual is:
- Available on the company website; and
- Available upon request from the Information Officer.
11. Updates to the Manual
This manual may be updated from time to time to reflect operational or legislative changes. Updated versions will be made available on the website.
