IT Support Services in East London That Keep Your Business Running
From email setup and Microsoft 365 to on-site PC configuration and remote support, we handle the technical side so you don’t have to.
Most businesses treat their website, their IT setup, and their marketing tools as three separate concerns managed by three separate people. In practice, they are one system. When any part of that system is misconfigured, the rest underperforms — and the impact is often invisible until it becomes a real problem.
Consider how many of your critical business tools connect directly to your website and online presence. Your Google Workspace account controls access to Google Search Console, Google Analytics, and Google Ads. If your Workspace environment is not correctly configured, your team may be locked out of the very data that tells you whether your website is performing, where your traffic is coming from, and whether your ad spend is generating returns. A missed DNS record, an incorrectly assigned user permission, or a misconfigured MX entry does not just break email — it can sever the connection between your business and the platforms measuring its digital performance.
Microsoft 365 environments carry the same risk. Teams, shared mailboxes, and OneDrive are increasingly used to manage client communication, proposals, and project files. When these are not set up correctly — when SPF, DKIM, and DMARC records are absent or incorrect — your outbound emails land in spam folders. A potential client who requested a quote through your website never receives your response. That is not a marketing failure. That is an IT failure with a direct commercial cost.
The same applies to the tools your website feeds into. Calendar booking widgets, contact forms, and CRM integrations rely on authenticated connections between your website and your back-end software. Zoho CRM, QuickBooks, Sage, and Google Calendar integrations all depend on correctly provisioned accounts, stable DNS, and properly maintained API credentials. A workstation that has not been updated, a user account that has not been correctly migrated, or an SSL certificate that has lapsed can break these connections entirely — often without any visible error on the front end.
At New Perspective Design, we manage IT support and business technology as part of the same service offering as website design, Google Ads management, and SEO. This means when we configure your Microsoft 365 environment or set up your Google Workspace account, we do it with your website, your CRM, and your marketing infrastructure in mind. Your DNS records are set correctly for email deliverability and domain verification across Google Search Console and Meta Business Suite. Your user accounts are structured so the right people have access to Analytics, Ads, and Search Console from day one. Your devices are configured to support the software your business actually runs on.
For businesses in East London and across South Africa, this connected approach eliminates the gaps that appear when IT, web, and marketing are handled in isolation. One provider, one point of accountability, one setup that works as a complete system.
Welcome to New Perspective Design – South Africa’s Foremost Web Design Expert
When creating this web design page dedicated to our website design services in South Africa, we thought: what can we, as a website design company, write on this page that will be most helpful to our clients and users in general?
And so, we came to our first point to address: education.
Educating clients on website design is integrally important. After all, they need to know what they are buying—whether it is a website design package, a standard brochure website, or an e-commerce online store website. Educating clients on the different websites available to them, their pros and cons, and how to manage their website has always been a part of our process when working with clients.
What is a website?
A website is a collection of web pages hosted on a server and accessible through the internet, typically via a domain name. It can serve many purposes—sharing information, selling products, offering services, or providing entertainment. Websites can be static (showing fixed information) or dynamic (interactive and regularly updated). In today’s world, a website is often the main point of contact between a business and its audience.
Is a website important for business in South Africa?
The numbers would say yes:
Approximately 237,400 websites in South Africa are currently powered by WordPress
As of 2025, there are approximately 18,626 live Shopify stores in South Africa
Having a website isn’t just a nice extra anymore—it’s essential. When someone hears about your business, the first thing they’ll do is look you up online. And what they find really counts. If your site feels outdated, takes forever to load, or isn’t mobile-friendly, you might be losing potential customers without even realizing it.
A well-designed site builds trust with visitors. On the flip side, a poorly designed one can send leads running away. It really is that straightforward.
If your website frustrates users, they’ll just click away. If they can’t quickly find what they’re after, they’ll go elsewhere. And if it looks shady or cheap, they won’t reach out to you. That can hit your bottom line, whether you rely on ads or word of mouth.
A solid website does three things well:
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Establishes credibility: Clean, organized, professional-looking sites tell visitors you’re serious.
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Boosts search visibility: Fast, mobile-friendly sites with good layout help you rank higher on Google.
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Guides visitors effectively: Every page should serve a purpose—whether it’s getting a quote, booking, or contact info.
If your site isn’t doing these, you’re not just missing out on sales—you could be actively losing them.
The role of web hosting in website design
Think about the website that we design as a flashy sports car—your hosting is the tires of that car. It’s where the website will live on the internet, how fast your website serves to visitors, how secure it is—and it’s all greatly determined by your hosting.
It doesn’t help getting a flashy car and putting on trashy old tires; it won’t perform. The same can be said for a website. If you have a CPU-intensive or memory-intensive e-commerce website, we can implement better coding and some caching, but ultimately your server needs a good amount of RAM, a great TTFB, CPU, and a solid base to work from.
What is a CMS and which is the best to pick in South Africa?
A CMS (Content Management System) is software that allows you to create, manage, and modify content on a website without needing extensive coding knowledge. There are hundreds—if not thousands—of CMS platforms in the world.
In South Africa, a few CMS systems are particularly popular.
WordPress websites
WordPress usage in South Africa (WooCommerce/WordPress) → 46%
WordPress is incredibly flexible when it comes to website design and development. Originally a blog platform, WordPress as a CMS can now be altered to create simple business websites, RFQ websites, and, with WooCommerce, is incredibly popular for e-commerce.
The advantage of WordPress is its flexibility and cost. You can do pretty much anything you want on WordPress with a massive developer community behind it and thousands of plugins for just about anything you need your website to do. It is by far the most flexible option.
The massive amount of documentation available online on WordPress development and its API make it developer-friendly and allow all this flexibility. However, WordPress has a bit of a steeper learning curve, requires more website maintenance than other CMSs, and, if not looked after, can become unsecure.
Wix websites
Wix runs about 11% of South Africa’s websites.
Wix is another CMS platform. It’s great if you want to get a basic website up quickly, need a drag-and-drop builder, and want a company to handle hosting for you. However, if you intend on scaling your website as your business grows, you will soon hit the limitations of the platform.
Vendor locking with Wix is also a problem—your site is on their platform, and if you want to move it, you’ll need to rebuild it completely. Being another highly controlled environment, Wix websites are generally safe and pretty fast, but this comes at a cost—you can’t tweak everything to perfection like you can on WordPress.
Shopify websites
Shopify is a CMS on a platform. Shopify runs about 30% of the e-commerce web in South Africa.
Shopify is an e-commerce platform only. It has a strict environment that doesn’t allow for too much flexibility, but this ensures that their sites remain secure and fast. Secure and fast means user-friendly, and generally, Shopify sites are clean and come with hosting integrated.
Shopify can be customized with developers and also has an app store similar to the WordPress plugin repository. The cost of Shopify, especially for South Africans, can be a bit of an issue as you will pay in dollars. Almost every plugin and every function will be another add-on subscription, which can amount to thousands of dollars very quickly—an incredible amount in South African rands.
The last thing about Shopify is that the website you create on their platform is not yours—it’s theirs. They have the right to terminate it whenever they feel like it, and you cannot move it away, so beware of vendor lock-in here.
In South Africa’s e-commerce sector, WordPress (via WooCommerce) powers nearly half of all online stores, with Shopify holding about a third, and Wix just over a tenth.
What is the cost of a website in South Africa?
The cost of a website can depend on various factors. These include the number of pages, the functionality of the site, the language it’s written in, and the platform it’s designed on.
In South Africa, most websites are HTML, WordPress, Wix, or Shopify, and most website designers or web design companies generally sell websites at between R5,000 – R50,000 once-off. The average website designer in South Africa charges R275 per hour for work.
Of course, some of these platforms and agencies have monthly fees instead of once-off websites. Other considerations also include third-party tools often needed with websites, hosting and maintenance, and lastly, digital marketing.
What are considered affordable website design packages in South Africa?
Now that you know what website design is and the different types of websites that there are, you will find these are often bundled in packages with features commonly required by businesses.
You might get a 5-page basic package with basic SEO and hosting, or an online store website design package. There are also custom packages when businesses require more complex functionality such as listing websites.
In South Africa, you can look at the following averages for website design packages:
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A typical small-business 5-page site runs between R6,000 and R16,000.
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A business website (typically 8–16 pages) averages R14,000, ranging from R7,500 to R20,000.
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An e-commerce site costs between R13,000 and R25,000, averaging R19,000.
Patent web design process
Step 1: Consultations
Our web design process always starts with a consultation. We take the time to understand your business and, more importantly, what you require your website to do and how it fits into the bigger picture of your business.
Step 2: Scoping
After the consult, we create a scope of the project. This makes sure our team and yours are aligned in terms of what is required and when it should be delivered.
Step 3: Drafting your website
We issue a content requirements folder in which you place all your website content. If you have made use of our website copywriting services, we will write the content for you. Images and media provided will be prepped by our graphic design team, and we will design the draft of your website.
Once complete, this draft website will be deployed on one of our test servers where it will wait for your review.
Step 4: Review website
This is where you get to see the full working prototype of your website from your own devices. We will meet and discuss any revisions that are required. While we do in-house testing, we often find that when clients run through their website on their own devices, a broader set of testing helps us iron out all the wrinkles.
Step 5: Go live
This is where we deploy your site on its live web hosting server. We also perform all the other tasks that can only be done once a website is on its live server, such as:
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Setting up web application firewalls
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Submitting your site to Google
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Setting up mail SMTP and forms
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Implementing caching
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Connecting any APIs that your website requires
You are then also provided with a basic training video on how to use, edit, and work with your website. Lastly, we hand over your web server credentials and any other logins that you will require.
Step 6: Post web launch support
New Perspective Design is unique in that, even if you don’t have a website maintenance or SEO package with us, we provide support for 30 days post-launch. We create websites that we want to see around for a long time, and so we are just as invested in their success as you are.
And if a year down the line you find yourself in need of some new features or SEO work, feel free to get hold of us. We love working with clients we have worked with before and establishing long-lasting relationships.
Our web design recognition & awards
We have industry recognition for our work in the web design space in South Africa and abroad:
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TechBehemoths Top South African Web Designers – Winner 2024
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TechBehemoths Top South African Web Developers – 2024
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TechBehemoths Top South African WordPress Developers – Winner 2024
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98 five-star reviews on Google My Business
How we prepare websites for the future
At New Perspective Design, we take a proactive approach in our design and development work.
As enthusiasts of everything happening on the internet, we keep a keen eye on developments in the web space, SEO world, and even Google. We do this by reading and regularly contributing in community forums and discussions on social media. While no one can predict the future, we have a pretty good idea of where things are heading, and we often share these thoughts in our blog.
How long does it take to build a website?
This would depend on what type of website it is, and there are factors that also weigh into how long it takes—such as whether you have your content ready or if we need to produce it.
Most website drafts are completed 7–21 days after content has been finalised. We then also allow for 7 days of testing and revision, so most websites are completed in 28 days.
What types of websites do you design and develop?
New Perspective Design develops most types of websites for most industries. Some of the industries we’ve worked for—whether by doing SEO, creating new websites, or rebranding old ones—are:
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Home Services Website Design
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Agriculture & Farming Website Design
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Nonprofits, Foundations & Church Website Design
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Fitness & Gyms Website Design
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Event Planning & Entertainment Website Design
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Restaurants & Food Service Website Design
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Professional Services Website Design
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Manufacturing & Industrial Website Design
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Tech & Software Website Design
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Beauty & Wellness Website Design
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Education & E-Learning Website Design
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Automotive & Car Dealership Website Design
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Real Estate & Property Website Design
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Construction & Contractor Website Design
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Financial Services Website Design
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Hospitality & Travel Website Design
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Medical & Healthcare Website Design
When we talk about types of websites, we develop basic brochure business sites, e-commerce websites, booking sites, CRM websites, landing page websites, directory or listing websites, personal blog websites, and of course custom-developed websites tailored to client needs, which may involve marketplace websites and API integrations.
Who are the top website design companies in South Africa?
South Africa has become a pretty competitive hub for web design firms—and that’s actually a good thing for clients. It pushes the quality of websites up, making sure you get better results. As they say, a little competition never hurts.
Here’s a look at some of the best website design companies you’ll find in South Africa:
Websites 360
From the company:
“At Websites 360, we craft custom & template-based web designs tailored to your brand and audience. Our designs are visually stunning, user-friendly, and SEO-optimized to boost your online visibility and engagement.”
Address: 1000 Timbavati Street, Pretoria, 0181, South Africa
Pros:
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Additional services besides website design, such as video production
Cons:
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Lack of reviews
Verdict:
Websites 360 is a young, mid-range web design company in Johannesburg/Pretoria. With limited experience, they’re suited for starter sites with a bit of customization.
SA Website Designer
Address: 11 23rd St, Menlo Park, Pretoria, 0102
Pros:
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SA Website Designer has a lot of great Google reviews
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Their websites are on the more affordable side compared to other companies in Johannesburg
Cons:
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Small team, run by a single website designer named Stephan
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Limited capacity and slower turnaround times
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Portfolio shows many templated designs that don’t stand out
Verdict:
Great if you’re looking for extremely affordable, quick websites that don’t require custom development or graphic design.
StarBright
Address: 80 Sovereign Dr, Route 21 Business Park, Pretoria, 0157
From the company:
“Our team of website designers, fueled by caffeine and motivated by praise from our long list of satisfied clients, are top-notch experts in their field. With over 70 years of combined experience, we’re highly skilled in multiple programming languages and web technologies, ensuring proficiency and excellence in every project we undertake.”
Pros:
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Very good average rating from 97 clients on Google
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Quick turnaround times
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Additional services like hosting and SEO
Cons:
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Portfolio leans heavily on templated designs
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Pricing is higher compared to other web design companies in Pretoria
Verdict:
If you’re looking for something that’s been vetted and offers more than just website design, StarBright is a safe go-to in Pretoria.
Web Devine
From the company:
“Sick of automated and AI-powered responses received from large companies? At Web Devine, you collaborate with real people—passionate professionals who genuinely care about you and your business.
In an era where digital expertise is essential, we are the trusted online advertising partner you’ve been searching for.”
Address: 354 Braam Pretorius Street, Magalieskruin, Pretoria (H/O)
Pros:
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82 reviews on Google with a 4.9 average
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Offers graphic design, website design, SEO, and hosting
Cons:
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Expensive: R11,500 for a 5-page website; e-commerce starts at R14,850 for 3 pages
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Hosting costs R240 for a 5GB server with 8 email accounts—on the higher side
Verdict:
Great design work, and if you want to be sure you get quality, this Pretoria website design company delivers. But you will be overcharged.
On-Site IT Support
East London businesses, we come to you
Remote Support
Fast remote assistance, wherever you are
Microsoft 365 & Email
Setup, migration and ongoing support.
Business IT Support You Can Actually Rely On
Managing business technology shouldn’t require you to troubleshoot issues yourself or coordinate multiple providers. New Perspective Design offers structured IT support for businesses in East London and across South Africa, covering both once-off technical work and ongoing support agreements.
Our IT technicians support includes Microsoft 365 setup and management (user accounts, email configuration, and migrations), workstation and device setup, printer and network configuration, DNS and domain management, and remote fault diagnosis and resolution, ESET & security. We focus on resolving issues efficiently without unnecessary site visits or overly complex explanations.
Whether you need to onboard new staff, migrate email systems, stabilise your current setup, or have a reliable point of contact when something breaks, we provide clearly defined, practical IT support aligned to your business operations.
Microsoft 365, Google Workspace & Email Setup
Email systems need to be configured correctly from the start to avoid delivery issues, data loss, or downtime. New Perspective Design sets up and manages Microsoft 365 and Google Workspace environments for businesses in East London and across South Africa, covering both new deployments and migrations from existing providers.
Our work includes domain and DNS configuration (MX, SPF, DKIM, DMARC), mailbox creation and user permissions, secure authentication setup, Microsoft Exchange server setups, and full email migrations (including historical data where applicable). We also configure Outlook, mobile devices, and integrate email with platforms such as QuickBooks and Sage where required.
For businesses moving from older hosting or legacy systems, we plan and execute the migration to minimise disruption, ensuring continuity of email flow during the transition.
When it comes to responsive web designers east london we are simply the best service.
responsive web design East London
When it comes to logo design east london we are simply the best service.
On-Site PC Setup, Printer Installation & Device Configuration
Setting up new devices or onboarding staff requires more than just switching on a machine. New Perspective Design provides on-site device setup and configuration for businesses in East London, ensuring each workstation is properly integrated into your existing environment.
This includes laptop and desktop setup, user account creation, email and Microsoft 365 configuration, printer and peripheral connections, and network access. We also install and configure antivirus software, set up Microsoft Office applications, assist with Windows troubleshooting, and configure VPN access where required.
Each device is delivered in a usable, standardised state, aligned with your business setup so staff can start working immediately without additional technical intervention.
Domain, DNS, Hosting & SSL, Your Digital Infrastructure Managed
Your website, email, and connected systems rely on correct domain and DNS configuration to function consistently. New Perspective Design manages domain registrations, transfers, and DNS records, ensuring services such as websites, email, and third-party platforms resolve correctly and remain stable.
Our work includes configuring and maintaining DNS records (A, MX, CNAME, TXT), setting up and managing hosting environments, and issuing and renewing SSL certificates to keep your website secure and compliant. We also handle changes such as domain migrations, DNS updates, and troubleshooting propagation or routing issues when they arise.
For clients already hosted or supported by us, these components are managed as part of a single, integrated setup — reducing conflicts between providers and ensuring accountability for both performance and uptime.
When it comes to logo design east london we are simply the best service.
Remote IT Support for Businesses Across South Africa
Many technical issues can be diagnosed and resolved without an on-site visit. New Perspective Design provides remote IT support to businesses across South Africa, allowing us to access systems securely and address problems in real time.
This includes software errors, email and Microsoft 365 issues, user access problems, device configuration, and general system troubleshooting. Remote sessions are conducted with your approval, giving us direct access to identify and resolve issues while you remain informed throughout the process.
For businesses in East London, we combine remote support with on-site assistance where required — ensuring that hardware-related issues, installations, or network changes are handled in person when remote access is not sufficient.
Our Client Stories
Helping our clients suceed
New Perspective Design | Websites | Marketing | Graphics | Branding
1 Salisbury Rd, Berea, KuGompo City
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Excellent service from Juan and the team. They handled the development and deployment … More of our website professionally. The site was delivered smoothly, security measures were implemented and everything was tested before going live.
I would gladly recommend their services to anyone looking for reliable website development and hosting support.
Thank you again for the great work. -
Needed an urgent logo to be designed. Aimee and team were able to understand the … More requirements only via email and had the logo finalized within 1 business day. Super efficient and reasonably priced.
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A big thank you to Juan at New Perspective Studio for the great, friendly service. … More He made the whole process super easy for us, and we really appreciated his positive attitude and professionalism. Highly recommended.
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New Perspective Design is a highly recommended company if you need any assistance … More with websites/marketing. They are professional and offer quick and fast services. Juan and his team designed our school's website "Wysneusie kleuterskool" which we are very proud of. They are very thorough and helpfull with step by step instructions of what is needed from the client.
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I work since 8 years with New Perspective Design. Their Design and service is always … More excellent. Thank you.
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I reached out to NPD looking for a clean, professional and grounding website. I was … More extremely overwhelmed due to the Vision I had, and the amount of work we needed to put into the Website.
Juan is exceptional and gifted at what he does! He listens, advises, recommends, and he has a great attention to detail!
He went over and above to deliver an absolute beautiful Website !!! And his sense of humor is EVERYTHING! We are looking forward to a long working relationship with NPD and I would definitely recommend him for Website designs.
Everything works. Paystack, Bookings, and and the Website flows seamlessly.
Working with you has been a breath of fresh air, Juan and thank you for your patience.
I will never thank you enough. 😊🙌🏾🎉
The Aura & Growth Learning Hub Website is Officially Live! -
Outstanding professionalism and exceptional technical skill. He delivered exactly … More what I envisioned with precision and clarity. Highly recommended
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I had the pleasure of working with Aimee at New Perspective Design, and I am extremely … More impressed with the service I received. She designed my flyers and business cards with a professional and modern look that perfectly matched my business needs. Aimee was attentive, creative, and efficient throughout the process, and she ensured that I was completely satisfied with the final designs. I highly recommend New Perspective to anyone looking for quality design services and excellent customer support.
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If you ever need a developer who won’t fire you for creating scope creep… speak to … More Juan from New Perspective Studio.Juan’s been helping me build my coaching website, integrate Paystack payments, connect calendars, and set up Google Ads — all while I keep changing my mind, asking for “just one more thing”, and missing my own deadlines.He keeps on showing up with patience, professionalism and a very dry sense of humour that I’ve come to appreciate almost as much as his technical skill.If you’re looking for someone who can handle the full stack and your executive functioning chaos — Juan’s your guy. Grateful for the partnership and very happy to recommend him.Cannot sing his praises enough!
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100% impressed with their work! The team delivered a sleek, professional website … More and went above and beyond to help with every detail. Their eagerness to make everything perfect was top-notch.
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I would most definitely recommend them. They are such an amazing company. If I had … More to put it in any way I would say it way less for way more. They are so fairly priced and you get so much!!! Definitely do business with them. Did our vertical graphics website.
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Aimee Behrens was extremely helpful throughout the entire design process. She understood … More my requirements and the product that was delivered was beyond my expectation. I am extremely thankful and very happy with the designs. Thank you to Aimee and the NPD team for your professional service.
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Aimee from New Perspective Design helped us with our Company Logo design and company … More stationary on more than one occasion.The designs were always exactly what we wanted! Great Service.
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If I could, I would give 6 stars.Great final product service, and great customer … More care. Going the extra mile to meet and exceed our desires and request with the website design. Highly and gladly recommend New Perspective Design, and a special gratitude to Juan and Aimee.
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Juan built the daisa.co.za website for me. From the start he was very professional … More and open. he kept to the time line he gave me and I never had to doubt his ability to do what I expected. After the website was built, I required minor changes and I got more than what I expected. I will recommend New Perspective Design any time to any Company that needs a website. My site is now running for four years now and I never had an issue that caused my site to broke down.Thank you Juan for grate service and especially after sales service.
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New Perspective Design has hosted my website for a few years now, and I have received … More excellent service and outstanding results, from their suggestions and advice. They tailor make to your requirements as you grow.
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We recently had the pleasure of working with New Perspective Design for several design … More projects, and we cannot speak highly enough of their professionalism and work ethic. From start to finish, their team demonstrated an impressive commitment to excellence, consistently delivering beyond our expectations. The end product was not only professional but also surpassed what we had envisioned. Their attention to detail and creativity truly set them apart.If you are in need of design work or a website, we wholeheartedly recommend New Perspective Design. Their dedication to quality and customer satisfaction ensures that you will receive exceptional service and a final product that stands out.
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I recently had a website created by New Perspective, and I’m really impressed with … More their one-on-one consultation process. They took the time to sit down with me, really listen to what I wanted, and ensured the final design reflected my vision perfectly. Throughout the project, they maintained excellent communication, keeping me informed and engaged in each step of the process. I highly recommend New Perspective for anyone looking for a personalized, attentive approach to web design!
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I must admit, reading through all their reviews being 5 stars, I thought something … More was fishy. But Boy was I wrong, contacted New Perspective Design and spoke to a gentleman by the name of Juan. I organized a meeting with him, told him what I was wanting. With in no time everything I asked for was done and it was done properly as well which is very rare in East London. I can now see why companies all over S.A use them.They are definitely best in what they do, and highly recommend them for anyone needing the type of work they offer. As the saying goes you have tried the rest now use the best, and honestly New Perspective is definitely the best at what they do. I highly recommend them, a true gem for East London.
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AMAZING! creative, efficient, helpful and excellent client service - my website for … More ZZK ATTORNEYS INC exceeds my expectations. 10/10 recommend
IT Support FAQ
Getting Started
What IT support services does New Perspective Design offer?
We offer a broad range of IT support services for small and medium-sized businesses, including Microsoft 365 and Google Workspace setup and management, remote and on-site technical support, business software integrations, DNS management, domain administration, and professional email setup.
Our goal is to act as your outsourced IT department — handling the technical side of your business so you can focus on running it.
How do I get started with your IT support?
Simply get in touch with us via our contact page or give us a call. We will schedule a consultation to understand your current setup, identify any gaps or risks, and recommend the right services for your business.
From there we provide a clear scope and quote before any work begins.
Do you work with small businesses or only larger companies?
We work primarily with small and medium-sized businesses. Many of our clients are owner-managed businesses that do not have a dedicated in-house IT person — which is exactly the gap we fill.
Whether you have one employee or fifty, we can tailor a support arrangement that suits your size and budget.
Do you offer once-off support or only ongoing contracts?
Both. We handle once-off tasks such as setting up a new Microsoft 365 account, migrating email, or configuring a business system integration.
We also offer ongoing support retainers for businesses that need regular IT assistance, monitoring, and a reliable point of contact when things go wrong.
Remote & On-Site Support
What is the difference between remote and on-site support?
Remote support is handled via a secure remote desktop connection, allowing us to access and resolve issues on your computer or server without needing to be physically present. This is the fastest and most cost-effective option for most software-related problems.
On-site support involves one of our team members visiting your premises to handle issues that cannot be resolved remotely, such as hardware faults, network cabling, printer setup, or new device configuration.
How quickly can you respond to a support request?
Remote support requests are typically responded to within a few hours during business hours. For clients on a support retainer, priority response times apply.
On-site visits are scheduled based on availability and urgency, and are generally booked within one to two business days.
For critical issues affecting your ability to operate, please contact us directly by phone to ensure the fastest possible response.
Is my data safe when you connect remotely to my computer?
Yes. We use reputable, encrypted remote access tools and only connect with your explicit permission. You can see everything we do on your screen in real time, and the session ends the moment you close it.
We do not store your credentials or retain access to your systems after a session is complete.
What areas do you cover for on-site support?
We are based in East London, Eastern Cape, and primarily serve businesses in the surrounding areas for on-site visits.
For clients in Johannesburg, Cape Town, Pretoria, and Durban, most support is handled remotely. Where on-site visits are required in these areas, this can be arranged and quoted separately.
What types of issues can you resolve remotely?
The majority of day-to-day IT issues can be resolved remotely, including:
- Email configuration and troubleshooting
- Microsoft 365 and Google Workspace account issues
- Software installation and updates
- User account creation and access management
- Business software configuration and troubleshooting
- DNS and domain settings
- Slow performance and general system issues
Microsoft 365 & Google Workspace
Can you set up Microsoft 365 or Google Workspace for my business?
Yes. We handle the full setup process, including account creation, domain verification, DNS record configuration, user provisioning, and email migration where required.
We can also configure shared mailboxes, distribution groups, calendars, and collaboration tools like Teams or Google Meet, depending on your platform of choice.
Which platform is better for my business — Microsoft 365 or Google Workspace?
Both platforms are excellent. The right choice depends on your existing tools, team size, and how your business works day to day.
- Microsoft 365 is generally better suited to businesses already using Windows devices, Word, Excel, and Outlook, or those that require desktop-installed Office applications.
- Google Workspace works well for businesses that prefer browser-based tools, real-time collaboration, and a simpler admin environment.
We are happy to advise on which platform is the best fit based on your specific situation during a consultation.
Can you migrate our existing emails to Microsoft 365 or Google Workspace?
Yes. We can migrate your existing email history, contacts, and calendar data to your new platform. This is done carefully to minimise downtime and ensure no emails are lost during the transition.
Migration complexity depends on your current email provider and the volume of data involved. We will assess this during the scoping process and advise accordingly.
Can you add or remove users and manage licences on our behalf?
Yes. We can manage your user accounts on an ongoing basis — adding new staff members, removing departed employees, adjusting access levels, and ensuring you are not paying for unused licences.
Do you assist with Microsoft Teams or Google Meet setup?
Yes. We can configure your team collaboration tools, set up channels or shared spaces, and ensure your staff are able to use video conferencing, file sharing, and messaging effectively within your chosen platform.
DNS, Domains & Email Setup
What is DNS and why does it matter for my business?
DNS (Domain Name System) is the infrastructure that connects your domain name to your website, email, and other online services. Incorrect DNS settings can result in your website going offline, emails not being delivered, or services failing to connect.
Proper DNS configuration is one of the most important — and most commonly neglected — parts of a business's digital setup.
Can you set up professional email addresses on our domain?
Yes. We set up professional domain-based email addresses such as [email protected] or [email protected], connected to your hosting environment, Microsoft 365, or Google Workspace.
We also configure the necessary DNS records — including MX, SPF, DKIM, and DMARC — to ensure your emails are delivered reliably and are less likely to land in spam.
My emails are going to spam — can you fix this?
In most cases, yes. Emails landing in spam are usually caused by missing or incorrect DNS authentication records — specifically SPF, DKIM, and DMARC. These records tell receiving mail servers that your emails are legitimate and authorised to send from your domain.
We audit your current DNS setup, identify what is missing, and configure the correct records to improve deliverability.
While we can resolve the most common causes, email deliverability is also influenced by the reputation of your sending IP and the content of your emails, which are factors outside of DNS alone.
Can you assist with domain registration and renewals?
Yes. We can assist with registering new domains, transferring existing domains, and ensuring your renewals are managed correctly so you do not accidentally lose a domain that is critical to your business.
Losing a domain through a missed renewal can have serious consequences for your website, email, and brand. We recommend keeping domain management centralised and monitored.
Can you help us move our domain or email to a different provider?
Yes. We handle domain transfers and email platform migrations, taking care of the DNS changes, record updates, and testing required to ensure continuity throughout the move.
We aim to complete migrations with zero email downtime wherever possible.
Business Software Integrations
Which business software platforms can you integrate?
We have hands-on experience integrating a wide range of business tools, including:
- Zoho CRM and the broader Zoho suite
- QuickBooks and Xero for accounting
- Sage accounting and payroll platforms
- Zapier and Make (formerly Integromat) for workflow automation
- Google Workspace tools including Sheets, Forms, and Calendar
- WooCommerce and Shopify for e-commerce
If you are using a platform not listed here, get in touch — we can assess compatibility and advise on the best approach.
Can you connect our website to our CRM or accounting software?
Yes. We build integrations between your WordPress website and platforms such as Zoho CRM, QuickBooks, and Xero using APIs and webhook connections.
A common example is routing contact form submissions directly into your CRM as leads, or syncing customer data between your website and your accounting system automatically.
Can you automate repetitive tasks between our business tools?
Yes. Using platforms like Zapier and Make, we can build automated workflows that eliminate manual data entry and keep your systems in sync.
Examples include automatically creating a Zoho CRM lead when a form is submitted, sending a notification to a Slack channel when a new order comes in, or syncing invoice data between your e-commerce store and your accounting software.
Do you assist with Zoho CRM setup and configuration?
Yes. We assist with Zoho CRM setup, custom field configuration, pipeline setup, user management, and integration with your website and other business tools.
We also have experience with Zoho Creator for building custom internal applications and forms tailored to specific business workflows.
What is the benefit of integrating our business software?
Integrated systems reduce manual work, minimise human error, and give you a clearer, more connected view of your business data. When your CRM, accounting software, and website are working together, your team spends less time on admin and more time on work that matters.
Even simple automations — like routing leads from your website directly into your CRM — can save hours of manual entry every week.
Costs & Support Agreements
How is IT support charged — hourly or on a retainer?
We offer both options. Once-off tasks and smaller projects are charged at an hourly or project rate. Businesses that require regular support benefit from a monthly retainer, which provides priority response, a set number of support hours, and a predictable monthly cost.
We will recommend the most cost-effective arrangement based on the volume and nature of support you require.
Are there hidden costs to be aware of?
No. We quote clearly before any work begins. If a task is likely to require third-party software licences or platform subscription costs — such as Microsoft 365, Google Workspace, or Zapier — we will advise you of these upfront so there are no surprises.
Do I need a long-term contract to use your IT support?
No. Once-off support tasks require no ongoing commitment. For retainer arrangements, we typically work on a monthly basis with a short notice period, giving you flexibility without locking you into a lengthy contract.
Can you manage both our IT support and our website under one agreement?
Yes. Many of our clients combine website hosting and maintenance with IT support under a single monthly arrangement. This simplifies your supplier management and ensures that your website and business technology are handled by one team that understands your full setup.
